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Frequently Asked Questions (FAQs)
- Can I get an add on to my loan?
- Do you need to pull my credit report?
- How much can I borrow?
- How long does it take to get a loan?
- Do I have to put money down if I want to purchase a car?
- What types of loans do you offer?
- Can I get an emergency loan?
- What is a pledge on a loan?
- Is there a penalty for paying off a loan early?
- Can I pay more than my payment?
- What is the daily limit on my ATM card?
- Can I use my ATM card to make purchases?
- Can my ATM card be used like a Credit Card?
- How many tries do I have to get the correct Pin?
- I lost my ATM what should I do?
- Is there a fee to replace my card?
- What is the daily limit for withdrawal on my Debit Card?
- What should I select when making purchases with my Debit Card debit
or credit?
- Can I transfer or deposit funds in my account and use my Debit
Card to make purchases the same day?
- I used my Debit Card but I don’t see it posting to my account
for 3 days?
- How do I get a Debit Card?
- I lost my Debit Card - what should I do?
- What is the daily limit on purchases when using my Debit Card?
- Is there a fee to replace my Debit Card?
- Is there a minimum dollar amount I can dispute?
- If I lost my Credit Card what should I do?
- Can I view my Credit Card transaction and or make payment online?
- Do I have to go to the Spring Valley location to get a cash advance?
- If my loan becomes delinquent, when will I receive a late notice?
- How much is the late charge for a delinquent payment, and is there a grace period on my loan before I would be charged a late fee?
- If I am having financial difficulty & need to work out a payment plan for my loans, how do I go about doing that?
- My VISA payment is always late, because I forget to mail it or pay in person. Is there a way to make payment through payroll deduction?
- Can I pay my delinquent loan with a credit card over the phone?
ACH Related Questions - coming soon!
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